A short blog post to help you all a little further…

And all of a sudden one of your CloudCell nodes seem not active. While you Aria Operations Cloud Director adapter does not mention anything out of the ordinary, there certainly is no connection to the portal/provider login page. The following (HTTP) error appears:

HTTP ERROR 404 JSP file [/error.jsp] not found

In other words : the primary node is not available, while you are running a VMware Cloud Director clustered solution.

The first step is checking into the admin environment for each individual vCD node, in other words: logging in with root through each [node-ip]:5480/services page, which willl show that all (vcd) services are running… Did I tell you to check for each vCD nodes

Apparently VMware Cloud Director is not available. You can check this through running the following command in an SSH session

server vmware-vcd status

You will find that the service is actively running…. Well, why is it still disfunctioning?

The last thing I checked was the validation of the CloudCell status through the following command

/opt/vmware/vcloud-director/bin/cell-management-tool -u admin -p "VCDPASS" cell --status

And what do you know, somehow some application just failed to run. This is indicating that while the service is running, not all functionality is available

While you would expect something like this:

Now you can do two things:

  • Restart the service for VMware Cloud Director or
  • Restart the server using a shutdown -r now command through the SSH session

Well, after this the portal shows to be available again… Exactly what you were waiting for!

By DM